How we work
Four steps. One month. Measured.
We don’t start with a strategy deck. We start with one real process, measure it, rebuild it around agents, and measure it again.
The method
What happens in the month
Assess
We map one real process and measure how long it takes today, how long work waits, and how often it comes back.
You getA baseline and a readiness score
Redesign
We rebuild it agentic-first: what the agent does, what a person reviews, and where decisions get made.
You getA new process map with clear roles
Enable
We set up the tools and train the people who will use them, on their own work rather than on examples.
You getWorking tools and a trained team
Measure
We measure the same things again, compare them with the baseline, and decide together what to scale next.
You getA before-and-after report
Rhythm
Light on meetings, heavy on real work.
Every two weeks
A working session with the team, on real processes.
In between
Short asynchronous check-ins. No ceremonies.
Planned by outcomes
We agree what should be different at the end, not how many tickets get closed.
What we measure
Four numbers, before and after.
In the first week we record a baseline for every process we redesign. At the end of the month we measure the same things again, and you get the report.
- 01
Lead time
Time from request to delivery.
- 02
Waiting time
Time work sits waiting for a review or approval.
- 03
Manual effort
Hours of hands-on work per task.
- 04
Rework
How often work comes back or contains errors.
No promised numbers. Your results come from your own data.
Why not sprints
Sprints were made for human-speed work.
Sprint-based agile packs human work into two-week boxes. When agents produce drafts in minutes, the bottleneck moves to review and decisions.
So we organise work by outcomes and a steady rhythm of sessions, and design the process so reviews happen continuously instead of in batches.
About KYA
Know Your Agents.
KYA helps companies move from using AI tools to working agentic-first. We believe the next leap in speed won’t come from better models alone, but from redesigning how people and agents work together.
We practise what we teach: our own marketing, research and outreach run on an agentic setup.
Our principles
People approve, agents execute
Anything that leaves your company gets a human “yes” first.
Every agent action is visible
And reversible. Nothing happens in a black box.
Your data stays yours
We work inside your accounts and follow your data policies.
Measured, not promised
Results come from your own before-and-after numbers.
See what the month would look like for you.
In a free 30-minute call we pick the process to start with and outline the baseline we would measure.
Or email kyaaudit@gmail.com